1. Payment and ConfirmationSecure Payment: All bookings are processed securely via Stripe. We accept major credit cards and debit cards.
Instant Confirmation: Once your payment is successfully processed, you will automatically receive a confirmation email.
Your Voucher: Included in your confirmation email is a digital voucher. This voucher serves as your proof of booking. Please have it ready on your mobile device (or a printed copy) to show our staff or your driver upon arrival.
2. Cancellation and Refund PolicyWe offer a flexible cancellation policy to give you peace of mind:
- Full Refund: To receive a 100% refund, you must cancel your booking at least 24 hours before your scheduled tour start time.
- Late Cancellations: Cancellations made within less than 24 hours of the tour start time are not eligible for a refund.
- Processing Refunds: Approved refunds are credited back to the original card used via Stripe. Please note that bank processing times may take 5–10 business days to appear on your statement.
3. Changes to Your ReservationIf you need to change your tour date or pickup location, please contact us at least 24 hours in advance. Changes are subject to availability. If we cannot accommodate a date change and you are outside the 24-hour window, the standard refund policy applies.
4. Arrival and PickupTransportation: If your package includes hotel pickup, please be in the lobby 10 minutes before your scheduled time.
Self-Arrival: If you are driving to the park yourself, please arrive at least 15 minutes before the session starts to check in with your voucher.
No-Show Policy: If you are not present at the pickup location or the park at the scheduled time, the booking will be marked as a “No-Show” and is non-refundable.
5. Park Rules and SafetyEthical Interaction: Kerchor Elephant Eco Park is a “no-riding” sanctuary. We prioritize the well-being of our elephants. Guests must follow the safety guidelines provided by our guides at all times.
Weather: Tours operate in rain or shine. In the rare event of extreme weather that compromises safety, we will contact you to reschedule or provide a full refund.